Refund Policy for CarTech Telematics

 At CarTech Telematics, we strive to provide exceptional customer service and ensure your satisfaction with our products and services. We understand that there may be circumstances where you might need to request a refund. This refund policy outlines the terms and conditions for requesting a refund for products purchased from our website,www.cartech.co.ke. 

Eligibility for Refund:

1.1 Refunds are available for products purchased directly from CarTech Telematics.

1.2 Refunds are applicable within 3 days from the date of purchase. Beyond this, we can’t issue a refund.

1.3 To be eligible for a refund, the product must be unused, undamaged, and returned in its original packaging.

 Non-Refundable Products and Services:

2.1 Services provided by CarTech Telematics, such as installation and subscription fees, are non-refundable.

2.2 Products that are customized or personalized specifically for you are non-refundable, unless they are found to be defective.

 How to Request a Refund:

3.1 To request a refund, please contact our customer support team via email at hello@cartech.co.ke

3.2 Provide your order number, contact information, and a detailed explanation of the reason for the refund request.

3.3 Our customer support team will review your request and provide further instructions on returning the product.

 Return Shipping:

4.1 The cost of return shipping for eligible refund requests will be the responsibility of the customer, unless the product is found to be defective.

4.2 We recommend using a trackable shipping method to ensure the safe return of the product.

4.3 CarTech Telematics will not be liable for any damage or loss that occurs during the return shipping process.

 Refund Process:

5.1 Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.

5.2 Refunds will be issued using the same payment method used for the original purchase.

5.3 Please allow up to 7 business days for the refund to be processed and reflected in your account.

 Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us:

Please note that this refund policy is subject to change without prior notice. We encourage you to review our website for the most up-to-date version of our refund policy.

 Thank you for choosing CarTech Telematics. We value your satisfaction and are committed to resolving any issues you may have in a fair and efficient manner.